Frequently Asked Questions

How do I book?

You can request an appointment via our website, email, or call us. Please try to avoid social media for booking as these can be easily missed when we are busy.

What if I need to cancel?

If you need to cancel your appointment for any reason, we request 24 HOURS NOTICE. In the event you need to cancel less than 24 hours before, 50% of the treatment cost will be required or if you miss your appointment, 100% of the treatment cost will be required before your next appointment. A deposit may be required to book appointments exceeding a 1-hour duration at busy times. Less than 2 hours or missed appointment 100%.

Timings?

All times listed are approximate times and may include client preparation.

I have a medical condition, can I have a treatment?

Some medical conditions may prevent some treatments from being suitable for you eg pregnancy, cancer, diabetes. If you have a medical condition, please do ask a therapist for guidance before your appointment to ensure we help select the right treatments for you.

Can I call you?

As we do not have a dedicated receptionist to keep your costs down, it is necessary for us to use our answerphone when we are all busy with clients or of course when we are closed. PLEASE do leave a message, we will ring you back as promptly as we can, or please use our online booking system 24 hours a day to book or amend appointments.

Do you have a Privacy Policy?

Yes thanks for asking. Click here for more information.

Do you have any promotions running?

Occasionally, we have a promotion offering treatments to you at an exceptional value. This can be seen on our social media or via email. However, if you go online and register your details these will be emailed to you when they happen. Registered clients will be able to take advantage of appointment filling offers when they are available.

Do you offer gift vouchers?

Need a gift? What better than a gift of time and relaxation for a friend or loved one. We offer vouchers for a specified value, treatment, combination of treatments. If you are not able to come into the salon we can take payment over the phone and of course we can post the gift voucher directly to you or the lucky recipient.